ebay has been a necessary evil for selling my artwork. They raise their rates on an annual basis, sometimes twice a year. Their most recent price hike just murdered ebay stores owners (of which I am one.) Now ebay is changing the feedback ratings.
“In addition to the current positive, negative, or neutral comment, buyers will now be able to rank, on a scale of 1-5, four key aspects of a transaction: accuracy of item description, communication, shipping time, and shipping and handling charges.”
In a perfect world, these ratings would be great. There would be clear indications on how well or poor an ebay seller is. I pride myself on describing my ebay items with great detail. I always send notifications to my ebay customers when I have shipped their purchased item. In my experience of being an ebay purchaser, it is very rare to be contacted by a seller when an item has been shipped, but I make sure I do.
However, it’s been proven that allowing the public to rate things on a scale of 1 to 5 is completely inaccurate. Look at any product on cnet.com. There’s always a few idiots who don’t know what they’re doing and leave terrible reviews even though a product doesn’t deserve such low ratings. The same thing is going to happen with ebay.
The “1 to 5” ranking system will not be a gauge of the performance of an ebay seller. It will be a gauge on how many idiots an ebay seller deals with. I can’t wait until I get my art website online so I can move away from the ebay monster.